The Modern Jewellery FAQs
If you have other burning questions we weren’t able to address here, feel free to email.
Products
100%! All our jewellery is crafted using pure silver or pure gold, exactly as mentioned on the product page.
Yes, every piece is hand-crafted after you place your order to ensure exclusivity and premium finishing.
Yes, our product photos are real and unedited. Your jewellery will match the design shown on the website.
Yes. Rings, bracelets and pendants come in multiple sizes. You can select your size on the product page.
Yes. Since we use pure metals, our pieces are safe for sensitive skin.
Our jewellery takes 10–15 days to craft because each piece is made after the order is placed to maintain limitedness and exclusivity.
Shipping
Our online store now offers free 13-15 day shipping for Pakistan only, regardless of what you order.
Delivery takes 13–15 days as each piece is crafted on order.
Yes, we deliver all over Pakistan.
Once your order is ready for dispatch, we will share a tracking number through WhatsApp or SMS.
Shipping charges are mentioned at checkout. Any offers on free delivery will be visible on the website.
We work with trusted Pakistani courier partners for safe and reliable delivery.
Yes, you can update your address within 24 hours before the crafting process begins.
Custom Order
Yes! If you’re inspired by any jewellery piece and want us to create it for you, simply tap the WhatsApp button on the product page and our craftsman team will assist you.
Custom pieces also take 10–15 days, depending on the complexity of the design.
Returns & Exchanges
We offer a 10-day return policy for unworn, unused items in original packaging.
Yes, exchanges are available within 10 days of delivery.
Custom-made pieces are not eligible for return or exchange since they are specially designed for you.
You can contact our support team through WhatsApp. Our team will guide you through the process.
Billing
Yes, COD is available across Pakistan.
After placing an order, our support team confirms it within 24 hours through a call or WhatsApp message.
Yes, you will receive an order confirmation and invoice through WhatsApp/SMS after verification.
Order questions
Your order begins crafting after it is confirmed by our support team.
You can cancel within 24 hours, before the crafting process starts.
If not received within 24 hours, simply message us on WhatsApp and our team will assist you immediately.
